Hardware support

These are preventive and remedial services that physically repair or optimize hardware, including basic installation, contract maintenance and per-incident repair — both on-site and at a centralized repair depot. Hardware support also includes telephone technical troubleshooting and assistance for setup and all fee-based hardware warranty upgrades. Exclusive of parts bundled into maintenance contracts, sales of all parts used to repair high-tech equipment in carry-in, mail-in or per-incident on-site delivery models, or purchased by the internal staff to perform the repair, are included.

Minimize your downtime:

Faulty or failed equipment affects productivity and your business’s bottom line. Our Hot Swap/Spare Program replaces your technology quickly with identical equipment.

Our Service Tracking and Reporting System (STARS) inventories and dispatches technology for rapid replacement.